We offer shipping Australia wide. Delivery will proceed from either our Sydney warehouse or our Canberra warehouse depending on item stock levels and your delivery location. All of our shipments are comprehensively insured and we have negotiated excellent rates for our customers. Any damage occurring will be reclaimed by us. All of our furniture items are well packaged. Some furniture is flat packed and some items are already assembled. For long distance deliveries we will usually deliver the furniture on pallets. The freight rates quoted on this site are for one driver only and therefore larger deliveries will require the customer to provide assistance unloading the truck. Please let us know if you require us to arrange for an assistant as this will be an additional charge. Pick up from our warehouse is also accepted provided the item is in stock in that location.
Your satisfaction is our number one priority, therefore Woodbury House Furniture offers a 30 day money back satisfaction guarantee. If you need to return your purchase, please e-mail us and let us know the reason for your return. All returns must be sent back to us within 30 days of original delivery date, in the condition they were sold to you. You will receive credit for the merchandise purchased less the shipping once we receive the product back.
Warranty periods for Woodbury House Furniture items vary from product to product. The furniture is warranted to the original purchaser for a period as specified on each item page from the date of purchase against defects in the material and workmanship as to the furniture components. The word "defects", as used in this warranty, is defined as imperfections that impair the utility of the product. The warranty does not apply to normal wear and tear effects of the furniture. Normal wear and tear is defined as "the normal deterioration that is received by regular use of any piece of furniture."
This warranty does not cover damage, loss, or other conditions beyond Woodbury House Furniture’s control such as damage resulting from unauthorized repair, negligence, misuse or abuse, acts of God such as: wind damage, hurricanes, tornadoes, floods, fire, monsoons, typhoons, cyclones, and any other events that are based on natural causes. This warranty only applies to furniture purchased from Woodbury House Furniture directly.
This warranty is expressly limited to the replacement of furniture components. If the furniture component is defective within the terms of the warranty, it will be the decision of Woodbury House Furniture as to which method of resolution is used to repair the defective component. In the event of piece replacement, no assembly labour is included. This includes replacement of any item that can be replaced. If the customer feels that they cannot replace the defective component, the defective component may be returned to our warehouse for replacement at no cost to the customer.
In the unlikely event that a customer has a defect, we will require photos of the defect so that we can determine the extent of the defect to determine the most efficient solution to resolving the defect. We will require that the photos be emailed to us or be mailed to our corporate headquarters for evaluation:
Woodbury House Furniture
PO Box 804
Pennant Hills NSW 1715
Woodbury House Furniture will use its best endeavours to protect your personal information and keep this information confidential. Woodbury House Furniture is firmly committed to this privacy statement. When you order from us or request a catalogue on our site, we will not make your name and /or postal address available to other companies. The information you have registered with us is used solely for delivery and customer service purposes. Occasionally we may contact you to obtain further information, share useful information or to offer other products or services that we feel may interest you. If you prefer not to be contacted please let us know. This policy statement applies to the website www.woodburyhouse.com.au.
This site contains links to other sites. Woodbury House Furniture is not responsible for the privacy practices or the content of other websites. We suggest you check the privacy statement on each site you visit.
The Woodbury House Furniture website has security measures in place to protect against the loss, misuse and alteration of the information under our control. Our website conducts all order transactions via SecurePay. SecurePay have over 11,000 clients and a security focus centred around the safe processing and storage of sensitive personal Credit Card, Charge Card and Direct Entry information. PCI DSS (Payment Card Industry Data Security Standard) Compliance is a strict security standard the card schemes (Visa and MasterCard) have introduced globally to ensure personal information is properly protected. SecurePay holds the highest level of PCIDSS accreditation.
SecurePay's Operations Network is audited on an ongoing basis by external auditors, namely Vectra Corporation, for the purpose of certifying compliance with PCI DSS. Ongoing network scans, a requirement of PCI DSS, are completely regularly and are performed by McAfee Secure.